Shipping Policy – FriendsCart

Thank you for shopping with FriendsCart!
We aim to provide you with a seamless and reliable shopping experience. Please read our shipping policy carefully to understand how we process and deliver your orders.

1. Shipping Coverage

We currently ship to all locations across India.
At this time, we do not offer international shipping.

2. Order Processing Time

  • Orders are processed and dispatched within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Once your order is shipped, you will receive a tracking number via email or SMS to track your package.

3. Estimated Delivery Time

  • Standard Delivery: 3–7 business days (depending on your location).

  • Express Delivery (if available): 1–3 business days.

Delivery times may vary based on courier performance, weather conditions, or other unforeseen delays.

4. Shipping Charges

  • Free Shipping is available on orders above a specified value (as mentioned on our website).

  • Orders below that value may incur a nominal shipping fee, displayed during checkout.

5. Shipping Partners

We partner with trusted courier companies such as Delhivery, Blue Dart, DTDC, and India Post to ensure timely and secure deliveries.

6. Tracking Your Order

Once your order is dispatched, you will receive a tracking link via email or SMS.
You can also reach out to our customer support for updates on your order status.

7. Delays and Unforeseen Circumstances

While we strive for timely delivery, delays may occasionally occur due to:

  • Unforeseen courier or transport issues

  • Weather conditions or natural calamities

  • Incorrect shipping information provided by the customer

In such cases, we will inform you and work to resolve the issue promptly.

8. Incorrect Shipping Address

Please ensure your shipping details are accurate before completing your order.
FriendsCart is not responsible for delays or lost shipments caused by incorrect or incomplete addresses.
If you notice an error, contact us immediately before dispatch.

9. Damaged or Missing Items

If your order arrives damaged, defective, or missing items:

  • Contact us within 48 hours of delivery.

  • Provide a clear unboxing video and images for verification.
    We will assess the issue and arrange a replacement or refund as per our policy.

10. Contact Information

For any shipping-related queries or assistance, please reach out to us:
📞 Phone: +91-99255-51288
📧 Email: faydaonline@gmail.com
🌐 Website: https://friendscart.in/