Refund and Returns Policy

Returns Policy

At Swastik Sarv Seva, we strive to provide you with high-quality products and a seamless shopping experience. If for any reason you are not satisfied with a product purchased from https://friendscart.in, we’re here to help. This Returns Policy outlines the conditions under which you can return, exchange, or get a refund for items purchased on our website.

1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

The item must be unused, in its original packaging, and in the same condition as when you received it.
The return must be initiated within 7 days from the date of delivery.
The item must be accompanied by the original receipt or proof of purchase.

Please Note: Certain items are not eligible for returns, including:

Perishable goods (e.g., food, flowers)
Personal care items (e.g., skincare, makeup, hygiene products)
Customized or personalized items
Items marked as “final sale”

2. Return Process

(a) Contact Us

To initiate a return, please contact our customer service team at:

Email: swas.seva@gmail.com
Phone: +91 – 8448963450
Provide your order number, item details, and the reason for the return.

(b) Shipping Instructions

Once your return is approved, you will receive instructions on how and where to send the returned item. Please ensure that the item is properly packaged to prevent damage during transit. The customer is responsible for the return shipping costs, unless the item was received damaged or defective.

(c) Damaged or Defective Items

If you received a damaged or defective product, please notify us immediately. We will arrange for the item to be replaced or refunded, and in such cases, we will cover the return shipping cost.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 7 Days.
Please note that the original shipping charges (if applicable) are non-refundable.

4. Exchanges

If you would like to exchange an item for a different size, color, or variant, please contact us to check availability. Exchanges can only be made for items of equal value. If the desired item is not available, we will offer a refund instead.

5. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

Check your bank or credit card account.
Contact your payment provider, as it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at swas.seva@gmail.com.

6. Items Not Eligible for Return

The following items cannot be returned or exchanged:

Items purchased on sale or with a promotional discount.
Gift cards or vouchers.
Products that have been used, altered, or tampered with after delivery.

7. Cancellations

Orders can only be canceled before they are shipped. If your order has already been processed and shipped, you will need to follow our return process after receiving the item.

8. Contact Us

For any questions or assistance with returns, refunds, or exchanges, please reach out to us:

Swastik Sarv Seva
Email: swas.seva@gmail.com
Phone: +91 – 8448963450
Website: https://friendscart.in